Frequently Asked Questions

1. Brush your teeth clean.
   
2. Remove the batteries from the LED Light, remove the plastic insert, and reinsert the batteries.
   
3. Attach the mouth tray to the led light.
4. Remove the syringe cap and replace with an applicator piece. Apply 0.5ml of teeth whitening gel to the top and 0.5ml to the bottom of the mouth tray. This is a thin line on the front wall of the mouth piece.
5. Place the tray in your mouth and apply pressure to ensure even application.
6. Turn the light on and apply for between 30-45 minutes.
7. Once time is reached, turn the light off and rinse the tray and mouth.

Certainly. Our teeth whitening kit includes the same active whitening gel ingredients as used and sold by dentists. Strict Australian laws ensure the highest level of product safety standards are applied.

Hydrogen Peroxide 6%, Glycerol, Propylene Glycol, Deionized Water, Triethanolamine, Carbomer, Carboxymethyl Cellulose, Polyvinylpyrrolidone, Potassium Nitrate, Menthol.

Working from the inside out, the active ingredients in our teeth whitening gel penetrate your teeth and break down the discolored molecules deep within the tooth, removing stains to give you a beautiful smile!

Stains on teeth are classified as either extrinsic or intrinsic. Extrinsic stains are found on the tooth surface, and intrinsic stains are found between the micro-cracks of enamel and within your dentin; underneath your enamel. Only teeth whitening agents can remove the stubborn extrinsic stains and intrinsic stains that cause teeth to be discolored.

Ideally, the whitening gel should stay on for 30 minutes. This will maximise the whitening process and ensure your results remain for long-term.

We recommend you complete the whitening treatment on consecutive days or every two days until your desired shade, or until you have used all gel.

This is hard to estimate since amount of teeth staining is unique to you. Generally speaking, if you have a lot of yellowing/staining, we recommend the full kit treatment of 3 syringes which is up to 9 individual applications.

The longevity of whitening will be dependant on your individual circumstance. Typically, your results should last 6 to 12 months but can be shorter or longer depending on your general dental hygiene, daily care and whether you consume a lot of foods/drinks that stain teeth. Additional gel packs are available for purchase for ongoing maintenance.

We recommend you consult with your doctor prior to undertaking any teeth whitening program during pregnancy or breastfeeding. 

We recommend consulting with your dentist practitioner prior to using our kit.

We recommend waiting until your braces have been removed before starting your teeth whitening program.

No. Whitening your teeth will only whiten natural teeth and reduce visibility of stains.

You may have experienced sensitivity while whitening in the past. Our whitening gel formulation includes desensitizing ingredients to avoid this common complaint. We avoid the need for a separate syringe of desensitizing gel often found in other kits on the market.

This is a common question and can be summarised by purpose. Hydrogen peroxide breaks down faster than carbamide peroxide, so it releases most of its whitening strength within the first 30 to 60 minutes of application. Carbamide peroxide releases about 50% of its whitening strength in the first two hours and can remain active for up to six more hours after application.

Therefore, hydrogen peroxide is best suited for short and daytime whitening, and carbamide peroxide is more suited to overnight whitening; it is not suitable for short-term application.

The activator light emits blue light that triggers the hydrogen peroxide whitening gel to break down faster. This gives you a shorter whitening time. Our LED Activator Light is patented and incorporates 6 LED OSRAM LEDs which are six times more efficient and have a longer life-span compared to other cheaper market options.

The mouthpiece that comes in every whitening kit is made of high-grade silicon, so it is flexible and suitable for all mouth shapes and sizes.

This depends on the lifestyle choices of each individual. Avoiding common foods and drinks that increase the likelihood of tooth staining will assist in ensuring you have a Smile Bright White for many many months. We recommend one application every three to six months to maintain your preferred shade.

Yes! Our professional teeth whitening kit is suitable for teeth and mouths of all shapes and sizes. The mouth tray is made from a flexible silicon that can be bent to the shape of your mouth and teeth. Even application of whitening gel is essential for getting the best results.

Yes. An increase in your mouth saliva is normal when undertaking a whitening application. There is no need for concern as your results won't change. If you get a lot of saliva, simply remove from your mouth to a tissue or similar for comfort.

Your kit should be stored in a cool dry place. Do not leave it in direct sunlight.

All orders are shipped directly from our warehouse within 1 business day. We often exceed this timeframe and ship within a few hours of an order being received if during business hours.

A parcel consignment number will be provided for all orders to assist with tracking.

Our business, along with every other business that uses post services, are experiencing domestic and international delivery delays due to insufficient airfreight capacity and changing government restrictions. This is beyond our control and we ask for your patience. Tracking details are provided for every order to assist you with monitoring the movement of your parcel..

We are unable to do anything to speed up the delivery.

We use Australia Post parcel service for posting our whitening products worldwide. On some occasions, we will use another reliable courier service.

Once the order is marked as fulfilled by our warehouse staff, tracking information is added to your order record and and email sent to you.

Once your order has been fulfilled by our warehouse staff, the tracking details will be added to your order record. You will also be sent an email with the details.

Buyers are responsible for any destination charges such as customs duty, fees or duties. We are legally required to make accurate statements on shipping documentation as to the contents and value of the package.

We now charge a $20 postage charge for orders shipped to the United Kingdom due to increased costs for shipping to this area. Our costs increased from July 1, 2021.

Please check the tracking information for any updates on your parcel. If you are still concerned it has not yet arrived, please contact our support team using the online contact form. Alternatively, email us at support@smilebrightwhite.com

Below are average delivery times for our parcels.

AUSTRALIA

Standard Shipping (4-6 Business Days)

Express Shipping (1-2 Business Days)

EUROPE & UK

Standard Shipping (5-15 Business Days)

Express Shipping (2-5 Business Days)

OTHER INTERNATIONAL

Standard Shipping (5-30 Business Days)

(All shipping times exclude clearance/customs delays)

We accept all major credit cards such as Visa, Mastercard and American Express.

Australian customers can take advantage of PayPal, AfterPay and ZipPay, as well as all major credit cards.

Billing will be processed in your home currency.