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Help Centre

Scroll to find an extensive list of our most frequently asked questions.

If you can't find an answer, please complete the form to open a support ticket., and one of our awesome team members will be happy to assist you.

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Frequently Asked Questions

This list of our most frequently asked questions below is regularly updated. If you don't find an answer to your question, please contact our support team who will be happy to assist you.

Teeth Whitening

Is it safe to use on my teeth?

Certainly. Our teeth whitening gel includes the same safe whitening ingredients as used and endorsed by dentists. Australian law ensure the highest level of product safety standards. The hydrogen peroxide strength is 6% which complies with maximum level for home use.

What are the whitening gel ingredients?

Hydrogen Peroxide 6%, Glycerol, Propylene Glycol, Deionized Water, Triethanolamine, Carbomer, Carboxymethyl Cellulose, Polyvinylpyrrolidone, Potassium Nitrate, Menthol.

How long is each treatment?

Ideally, the whitening gel should stay on for a maximum time of 30 minutes. This will provide you the best opportunity for maximum whitening. Keeping the gel on longer is not advisable and will not provide further benefit to the session.

How often are treatments required?

We recommend you undertake your whitening treatment on consecutive days , such as every two or three days until your desired shade is reached, or until you have used all gel.

How many treatments are required to achieve best results?

This is a difficult question to answer since every person is individual, and the amount of staining varies. Generally speaking, if you have a lot of staining, we recommend you do the full kit treatment using all four (4) gel syringes. This will equate to a minimum of twelve (12) top and bottom teeth applications.

Once my desired whitening is achieved, how long will it last?

The longevity of whitening will be dependant on your individual circumstance. Typically, your results should last 6 to 12 months but can be shorter or longer depending on such factors as dental hygiene, regular daily care and how frequent you consume foods and drinks that stain teeth. Additional gel packs are available for purchase for ongoing maintenance.

Can I whiten my teeth while pregnant or breastfeeding?

We recommend you consult with your doctor prior to undertaking any teeth whitening program during pregnancy or breastfeeding.

Do you sell activated charcoal for whitening?

Absolutely not! You should never brush with charcoal. Charcoal is an abrasive which will damage your enamel. We only sell teeth whitening products that are safe and dentist approved.

Can I whiten my teeth with amalgam fillings?

Amalgam fillings contain mercury that is released with the use of hydrogen peroxide. You should not use any products containing hydrogen peroxide such as mouthwashes, toothpaste or whitening treatments.

I use a retainer, can I whiten my teeth?

We recommend consulting with your dentist practitioner prior to using our kit.

I still have braces, can I whiten my teeth?

We get asked this often. It is definitely advisable that you wait until your braces have been removed and your teeth surfaces cleaned of any glue. Whitening with any form of teeth attachments will not result in even surface whitening so should be avoided.

How often do treatments need to be conducted?

We recommend you complete the whitening treatment on consecutive days or every two days until your desired shade is reached, or until you have used all gel.

Will caps and veneers whiten?

No. Whitening your teeth will only whiten natural teeth and reduce visibility of stains.

Will it make my teeth sensitive?

You may have experienced sensitivity while whitening in the past. Our whitening gel formulation includes a desensitizing ingredient to avoid this common complaint. By including this in our gel, we avoid the inconvenience of requiring a seperate syringe. Another reason our customers love our gel.

What is the difference between Hydrogen Peroxide v Carbamide Peroxide?

This is a common question and there is a lot of misguided information out there.

Hydrogen peroxide breaks down much faster than carbamide peroxide, so it releases its best whitening of its whitening strength within the first 30 to 60 minutes of application. Carbamide peroxide releases about 50% of its whitening strength in the first two hours and can remain active for up to six more hours after application.

Hydrogen peroxide is best suited for short and daytime whitening, and carbamide peroxide is better suited to overnight whitening.

What is the benefit of using the the LED light?

The activator light emits UV light that activates the hydrogen peroxide whitening gel to break down faster. This gives you a shorter whitening time.You can still use our whitening gel without our LED light and still achieve results.

Does teeth whitening work with crooked teeth?

Absolutely. Our professional teeth whitening kit is suitable for teeth and mouths of all shapes and sizes. The mouth tray is made from a flexible silicon that will adjust to the shape of most mouths. Even application of whitening gel is essential for getting the best results.

I get extra saliva in my when using the kit, is this normal?

Yes. An increase in your mouth saliva is normal when whitening as the hydrogen peroxide oxidises (breaks down). There is no need for concern and it is safe to swallow small amounts. If you get too much you can't hold it in, remove the mouthpiece and expel.

What is the whitening gel flavour?

Our whitening gel has a very pleasant mint taste similar to toothpastes.

How long do I have to use my kit or gels?

We regularly receive fresh kits to ensure our gel is at its whitening peak for customers. We recommend you use your kit gel within 12 months of receiving it.

Where should I store my whitening kit or gels?

Your kit should be stored in a cool dry place. Do not leave it in direct sunlight or expose it to high heat as this will decrease the effectiveness of the active ingredients.

Shipping

When will my order be shipped?

All orders are shipped from our distribution centre within 24 hours during business days. We often exceed this timeframe and ship within a few hours of an order being received. A parcel tracking number will be provided to you for tracking your delivery.

What shipping company do you use?

We use Australia Post parcel service for posting our whitening products worldwide. On some occasions, we will use another reliable courier service. You can read more on our Shipping page.

Where do I find out tracking information?

Once your order has left our fulfilment centre, your tracking details will be added to your order record and a series of automated emails will be sent to you confirming this information. You can also see tracking information in the member area.

Who is responsible for border and customs charges?

For customers outside of Australia, please check with your local customs rules for duties, fees or other charges. We are responsible by law to provide accurate delivery details on shipment paperwork. It is your responsibility to pay for any subsequent duties, fees or other charges requested by your country authoriities.

I have not yet received my parcel, what should I do?

Please check your tracking information for the latest parcel updates. If you concerned that it has not yet arrived, or there are extended delays. please contact our support team. The Covid pandemic has created unrelaibale shipping times and extended delays. We kindly ask for your patience.

What are your deivery time estimates?

Please refer to our Shipping page for estimated delivery times.

Payments

Is your website and checkout secure?

We use industry leading data encryption for the secure processing of all personal and payment information. All data transmission between you and our website is secured as indicated by the padlock icon on your browser. This is a security requirement of all payment providers.

How are refunds processed?

All refunds, partial or full, are processed back to the payment method used to make the purchase. This also applies for our buy-now-pay-later partners.

What payment methods do you accept?

We accept a broad range of payment providers and are sure to have one available to you. We currently accept the following payment methods:

Credit Card, PayPal (including PayPal pay in 4), AfterPay, Zip, LayBuy, Humm, OpenPay, GPay, Apple Pay, Sezzle, Latitude and Splitit.

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