Refunds & Returns Policy
Smile Bright White (herein SBW) are an Australian based operation whose mission is to help people achieve a bright white smile. We are committed to providing the best products and services to you and this is reflected in our Refunds & Returns Policy.
This policy applies to all purchases made online at SmileBrightWhite.com, and does not exclude or replace your rights under the Australian Consumer Law and regulations.
This policy applies to all purchases made online at SmileBrightWhite.com, and does not exclude or replace your rights under the Australian Consumer Law and regulations.
Change Of Mind
If after purchasing you change your mind, we do not provide refunds. In exceptional circumstances we may provide a refund however the products must be undamaged and in the original unopened postage bag or box. The refund must be requested within 14 days of the purchase date by contacting our support team. SBW, at its discretion, reserves the right to refuse a refund for change of mind.
Product Faults
If you believe a product is faulty, please contact our support team and we will endeavour to resolve this for you promptly either through replacement or refund. We aim for happy customers so will do our very best to resolve any issue to your satisfaction.
90 Day Product Guarantee
We offer an incredible 90 day satisfaction guarantee for all products. We are confident you will love our whitening products.
If you don't achieve any improvement in the shade (at least 1 shade) of your teeth when using our products, we will provide you with a refund (less postage and handling costs). You will need to provide evidence (photo before/after) to support your refund request. Return shipping costs for returns or exchanges are not covered by us and will be subtracted from any final refund.
This guarantee is subject to our results disclaimer below and only applies to a single kit. If ordering multiple kits or bundles, a single kit will be refunded in full. Refunds will not be available for subsequent orders.
Please contact our our customer support team (using the above form) for any issues and they will do their best for a positive outcome for you.
Any refunds processed will be made directly to your original payment method. In some instances, this can take up to 5 business days to be reflected on your account.
If you don't achieve any improvement in the shade (at least 1 shade) of your teeth when using our products, we will provide you with a refund (less postage and handling costs). You will need to provide evidence (photo before/after) to support your refund request. Return shipping costs for returns or exchanges are not covered by us and will be subtracted from any final refund.
This guarantee is subject to our results disclaimer below and only applies to a single kit. If ordering multiple kits or bundles, a single kit will be refunded in full. Refunds will not be available for subsequent orders.
Please contact our our customer support team (using the above form) for any issues and they will do their best for a positive outcome for you.
Any refunds processed will be made directly to your original payment method. In some instances, this can take up to 5 business days to be reflected on your account.
Results Disclaimer
We are all different and the results from whitening products will vary from person to person. Results will vary depending upon, but not limited to, the degree of staining, number of applications, duration of application, and other factors. Teeth whitening will not whitening dental work such as crowns, veneers and bridges beyond their original colour.
Teeth whitening may be less effective due to imperfections in teeth, thin or damaged enamel, tooth decay or infections, staining from the use of Tetracycline antibiotics, or discolouration due to tooth trauma. If in doubt, please consult with your dentist prior to undertaking a whitening treatment. You can also contact our support team prior to purchase for honest and ethical advice.
Teeth whitening may be less effective due to imperfections in teeth, thin or damaged enamel, tooth decay or infections, staining from the use of Tetracycline antibiotics, or discolouration due to tooth trauma. If in doubt, please consult with your dentist prior to undertaking a whitening treatment. You can also contact our support team prior to purchase for honest and ethical advice.
