We know you want your order as soon as possible. We have the same feeling when we order online!

We promise to keep you updated at every step of your order processing. If you haven't received any emails from us, please check your spam.

Australia Post is our primary shipping provider, however we may use an alternative service for some destinations or when handling large orders.

Our aim your is to have your order packed and on the way to you in less than 24 hours of your order being placed (weekends excluded of course). On most occasions, if you order in the morning (ACST), your order will typically be processed and fulfilled that afternoon.

Please ensure you provide the correct delivery address as we are not responsible for lost parcels. If you feel your parcel may be lost in transit, please contact our support team who will look in to it for you. 

Delivery Timeframes

Australian deliveries sent by express post will typically be received within 2-4 business days. If the order cannot be delivered safely and securely, a calling card will be left and your order will be transferred to a local post outlet for your collection.

Once your order has left our fulfilment centre, we are unable to intercept it, or adjust the delivery address. This may be an option in some countries but it is not available to us.

Below delivery timeframes are a guide only and subject to pandemic related delays and customs clearances. We kindly ask for your patience if your parcel is taking longer than expected. 
Standard:  4-8 bus. days
Express:  1-3 bus. days
Standard:  5-10 bus. days
Standard:  10-20 bus. days
Standard:  5-30 bus. days

Tracking Information

You will receive parcel tracking details and you will be able to get the latest updates for your delivery, regardless of your destination. The Australia Post parcel tracking website is the primary website for tracking, unless otherwise advised..

Once your parcel has landed in your destination country, the tracking number can be entered on your national carrier website to see more detailed local tracking updates.

Covid Service Impacts

Sadly, the Covid pandemic has upturned the world as we knew it. Domestic and international delivery networks are slow and congested. Delays are changing daily which means it is almost impossible to provide an accurate estimate of delivery times. Understandably, these are beyond our control and there are many factors at play that will cause delays with deliveries. Sorry in advance!

Australia Post have a dedicated information pages where you can read the latest detail on service impacts.

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